As the Operations & Program Manager X Coordinator at Kid Explorer Club Corporation, you're the linchpin in ensuring the smooth functioning of our camp operations. With a blend of operational finesse and top-tier customer service, you'll elevate the camper experience while representing the essence of Kid Explorer Club and our brand.

Responsibilities: 

Bringing Our Brand to Life: 

• Collaborate closely with the Customer Experience Coordinator to handle daytime parent communications, addressing inquiries, concerns, and updates with utmost professionalism and efficiency. 
• Work seamlessly with the Headfirst Headquarters Team and on-site leadership to deliver unparalleled customer service during the aftercare hours, fostering strong relationships with families and ensuring a safe and engaging environment. 

Setting the Stage for Camp: 

• Expertly manage daily afternoon carpool logistics, from setup to breakdown, ensuring a seamless experience for families and campers. 
• Maintain inventory and organization of operational supplies, ensuring everything from popsicles to sunscreen is readily available to enhance the camper experience. 

Being the Bridge: 

• Adapt to various leadership or counselor roles as needed throughout the day to uphold camp operations and deliver a positive camper experience. 
• Serve as the primary point of contact for end-of-day customer service, resolving issues and building rapport with families. 

Ending the Day Strong: 

• Oversee camper check-out and dismissal processes, ensuring administrative tasks are completed promptly and the campsite is tidied for the next day's activities. 
• Lead an efficient and safe afternoon carpool, showcasing the energy and professionalism emblematic of Kid Explorer Club. 

Being an Active Member of the Camp Team: 

• Demonstrate unwavering commitment to the camp and its campers, collaborating closely with the on-site team to ensure an exceptional experience for all. 

About You: 

• Completed at least three years of study at an accredited undergraduate institution or possess equivalent educational experience. 
• Possess a minimum of three years of professional experience working with children across various age groups. 
• Background in education, sports management, or child development fields is highly regarded. 

Required Certification: 

• First Aid & CPR Certification, with the ability to obtain Medication Administration Certification (MAT Training) if required. 

What You'll Gain: Join Kid Explorer Club Corporation in fostering diversity, inclusivity, and excellence in our camp community. As the Operations & Extended Day Customer Care Coordinator, you'll not only ensure the seamless functioning of our operations but also contribute to creating unforgettable experiences for our campers and families.